Disrepair Administrator

Disrepair Administrator

Tyne and Wear, Newcastle and Durham - Hybrid

Permanent, Full Time (37.5 hours per week)

£24,500 per annum plus brilliant benefits including health cash plan! 

Home, a place where you belong 

Here’s your chance to shape something new while being part of an established, supportive team! As our disrepair administrator, you’ll play a key role in ensuring our customers receive top-notch service when it comes to housing repairs and disrepair claims.

Imagine tracking a repair request from start to finish, knowing your work directly improves someone’s home - and their day!

Sitting within the disrepair legal team, you’ll make sure everything runs like clockwork.

From liaising with stakeholders and residents to keeping our systems up to date, your proactive approach will enhance processes and customer experiences alike.

And with a team that thrives on collaboration, you’ll have plenty of support as you carve out your place in this brand-new role. 

What you’ll do


* Track and manage housing repairs and disrepair claims, ensuring swift resolutions for our customers.


* Maintain accurate, real-time information across systems to keep operations running smoothly.


* Collaborate with stakeholders, residents, and external solicitors to build strong relationships.


* Spot areas for improvement and suggest ideas that make a real difference.


* Stay on top of housing regulations and ensure our processes meet compliance standards.


* Provide wider admin support for the repairs and maintenance team when needed. 

Why choose us

Imagine finishing each day knowing you’ve made a real difference in our customers’ lives.

That’s exactly what you’ll do here, working for a top 10 Great Place to Work in the UK!

You’ll gain valuable insights into housing regulations, grow your skills in a fast-paced legal environment, and help us create a smoother experience for customers - all while being part of an amazing team.

Ready to make your mark? Apply today! 

What you bring


* Experience in housing management, repairs, or disrepair claims.


* A sharp eye for detail and a knack for keeping records clear and accurate.


* Strong communication skills to engage effectively with customers and stakeholders.


* Knowledge of housing regulations and a proactive, customer-focused mindset.


* Proficiency in Microsoft Office and confidence working with various systems.


* A problem-solving approach and a love for streamlining processes. 

We’re sorry, but we can’t offer sponsorship for this role due to certificate limits.

We do review this regularly.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details


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