CDD - IT support technician (W/M)

Hermès Suisse SA is recruiting a Level 1 and 2 IT support technician to assist employees in Switzerland and Poland based in Zürich.
Your role will be to resolve problems by telephone, remote access and on site (travel required) and deploy new devices, create user accounts and assist with local projects.

Responsibilities
- Resolve user issues quickly and efficiently
- Provide an excellent level of support and communication
- Escalate problems to level 3 if necessary
- Maintain ITSM
- Participate in hardware inventory tracking
- Manage user arrivals and departures
- Create a database with current problem resolutions
- Configure and deploy new end-user equipment (laptop, IPhone, printers, etc.).
- Assist with project deployments

Experience
Good knowledge and experience in the following areas
- Windows 10 / 11
- Office 365
- Active Directory
- TCP/IP networking / WiFi
- iPhone and MDM
- Cybersecurity awareness

You must have..:
- 1 year experience in IT support
- Excellent written and oral communication skills
- Methodical and practical approach to problem solving
- Willing and autonomous

Languages
- German, English
- French or Italian would be a plusCréateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde.

Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.

L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.

Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.