CDI - Operations and Service Support Manager Gstaad (W/M)

Since 1837, Hermès has been a French, family-owned and independent creator, craftsman and merchant of high-quality objects.

Driven by a continuous entrepreneurial spirit and high standards, Hermès cultivates the freedom and autonomy of everyone through responsible management.

The company perpetuates the transmission of exceptional know-how through a strong territorial anchoring in respect for women, men and nature.

Sixteen artisanal trades drive the company's creativity, and its collections are sold in over 300 stores worldwide.

At Hermès, more than 20,000 people around the world work to create "beauty in beauty" in a harmonious, environmentally friendly environment.

Hermès seeks out men and women with a spirit of curiosity, a sense of teamwork and a commitment to quality.

A management style based on trust in everyone, which fosters a collective spirit and continuous learning.

DETAILED MISSIONS

1 - Flow and stock
- Constantly ensure correspondence between physical and computerized inventory.
- Manage all internal and external goods flows, ensuring that computerized movements correspond
- Organize and develop the organization of local stocks
- Organize annual and rotating inventories: plan these inventories, ensure their preparation and smooth running, search for items in the event of inventory discrepancies.

2 - Customer service
- Handle sales administration, distance selling, payment management
- Formulate export CITES requests
- Manage customer orders and reservations
- Act as in-store contact point for CRM and customer relations center
- Act as a relay for in-store after-sales service

3 - Business control and administration
- Act as the point of reference for the store's cash operations: prepare cash registers in the morning, check and validate daily cash closures, prepare reports for the Finance Department.
- Train new employees in the use of the cash register and all related procedures, and ensure compliance with procedures by the entire store team.
- Participate in schedule management
- Manage general purchasing
- Ensure maintenance follow-up for the store

PROFILE

You have the following skills:



* Excellent interpersonal and communication skills, both verbal and written


* Ability to share and receive feedback


* Rigor and organization


* Autonomy and agility


* Good command of IT tools


* Excellent level of English and French or German

In addition, the following traits characterize you:


* Attention to detail and quality


* Team spirit


* Curiosity and openness to others


* Interest in beautiful objects and craftsmanship


* Enthusiasm, humor and generosity

Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde.

Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un...