Greeter/Host, American Dream

The Team:

The Hermès American Dream Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Northern Region.

This position will report to the Managing Director and will work collaboratively with the teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:
The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining
the nature of their visit and directing them throughout the store.

This position is stationed at the entrance to the
store to warmly greet clients as they enter the boutique.

About the Role:
Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
Be curious and take a genuine interest in the client's needs and expectations, guiding them to the
appropriate location of merchandise or member of the team
Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and
composure
Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to
all departments: selling, operations, and asset protection
Maintain daily calendar of client appointments and boutique events in the appointment application,
indicating arrivals, no-shows, reschedules, and cancellations
Support with phone call appointment requests, schedule entry of team, assigning appointment requests and
resolving appointment conflicts
Demonstrate generosity and anticipate client's needs: umbrella storage, assisting boutique guests with
beverage service, and escorting clients to the door or car with shopping bags as necessary
Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to
ensure the wait time is minimized to receive service
All other duties assigned by supervisor

Supervisory Responsibility:
NO

Budget Responsibility:
NO

Decision Making Responsibility:
NO

About You:
Communication skills must be strong, and approach must be gracious and warm
Excellent customer service skills are required with a friendly attitude for all interactions with clients
Similar experience in the Customer Service, Retail, or Service sector
Ability to work a flexible schedule according to needs of the business
Demonstrates attention to detail and keeps personal workspace organized
Ability to provide basic information about the neighborhood, store services and other customer inquiries
Knowledge of languages in addition to English is a plus
Verbal and written communication skills; handles telephone and face to face interactions effectively and
professionally
Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)
High-touch customer service standards and hospitable approach
Proactivity in taking care of customers in a calm, professional, and polite manner
Versatility and priority management...