Parts Specialist

Overview

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities



* Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.


* Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.


* Receive and fill telephone orders for parts.


* Fill customer orders from stock.


* Prepare sales slips or sales contracts.


* Receive payment or obtain credit authorization.


* Take inventory of stock.


* Advise customers on substitution or modification of parts when identical replacements are not available.


* Examine returned parts for defects, and exchange defective parts or refund money.


* Mark and store parts in stockrooms according to prearranged systems.


* Discuss use and features of various parts, based on knowledge of machines or equipment.


* Demonstrate equipment to customers and explain functioning of equipment.


* Place new merchandise on display.


* Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.


* Repair parts or equipment.


* Calculate and provide sales quotes to customers on multi-part orders.

Qualifications



* Ability to perform work accurately and thoroughly.


* Ability to communicate in writing clearly and concisely.


* Ability to communicate effectively with others using the spoken word.


* Ability to take care of the customers’ needs while following company procedures.

Computer Skills:


* Proficient in Microsoft Office applications (Word, Excel, Outlook).

Oracle experience preferred.

Education/Experience:


* High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements:


* Parts department environment.

Parts storage area may not be air conditioned.