OTC Analyst

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As the Analyst, Order to Cash at RXO, you will be responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers.

You will focus on the improvement of the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

What your day-to-day will look like:


* Manage high revenue accounts by analyzing and resolving issues driving delinquency.


* Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.


* Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.


* Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes


* Work with cross functional departments (Operations, Customer Onboarding, Cash Apps., National Account Sales Support, EDI, Corrections, and Invoicing/Billing) for resolution on root causes.


* Responsible for the resolution and management of outstanding invoices and delinquent accounts


* Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.


* Reconcile accounts on a routine basis to ensure credits and payments align with invoicing and work with internal and external customers to collect and resolve.


* Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.


* Leverage collection software, Oracle financial system, Transportation Management system(s) and Microsoft Excel (including pivot tables and v-lookups)


* Prepare for, schedule and/or conduct meetings with internal and/or customer contacts.

What you’ll need to excel:

At a minimum, you’ll need:


* Bachelor’s degree or equivalent related work or military experience


* 1 year of cash applications, billing, and commercial account receivable experience


* Ability to interpret contracts and research data to determine the root cause of issues

It’d be great if you also have:


* 3 years of cash applications, billing, and commercial account receivable experience


* Above-average proficiency with Microsoft Office, including advanced Excel skills (V-Lookup, Pivots, etc.), Oracle, HighRadius, GetPaid systems


* Ability to prioritize and manage multiple responsibilities and changing priorities

We’re a company where ...