Client Success Manager

Position Summary:

Penn Foster Group is seeking an experienced, energetic, and client-focused professional to join our Client Success team as a Client Success Manager (Healthcare).

This key position will focus on supporting and growing our dynamic and expanding healthcare client base, which includes national and regional healthcare organizations.

The Healthcare CSM will play a critical role in ensuring the success of our clients by empowering our clients to support their students’ journeys, maximizing the lifetime value of our partnership, and fostering long-term client relationships.

This role is part of the Enterprise Solutions (ES) division, which delivers Penn Foster Group’s industry-leading education and training programs through strategic partnerships.

As a Healthcare CSM, you will work collaboratively with internal teams, including Product, Marketing, Education, and senior leadership, to deliver exceptional service and measurable value to our healthcare clients.

Success in this role will be guided by retention and growth targets, along with the support of a collaborative and mission-driven team.

Penn Foster Group is dedicated to empowering individuals with the skills they need to advance their careers and improve their lives.

If you are passionate about making a difference while excelling in client management and partnership development, this role offers a unique opportunity to thrive and contribute.

Essential Job Functions:


* Client Partnership: Build and maintain consultative relationships with healthcare clients to align training programs with their strategic goals and learner outcomes.


* Contract Management: Ensure timely renewal of contracts, maximizing annual contract value and driving long-term client retention.


* Product Expertise: Develop a deep understanding of healthcare training programs and their career impact to serve as a trusted advisor for clients.


* Outcome Optimization: Identify, measure, and track learner and organizational outcomes.

Use data insights to continuously enhance program effectiveness and utilization through internal advocacy and client empowerment.


* Client Advocacy: Serve as the voice of the customer, providing feedback to internal teams and representing Penn Foster Group’s value proposition to clients.


* Collaboration: Partner with cross-functional teams (e.g., Sales, Marketing, Product, Academics, Student Support) to deliver seamless and impactful client experiences.


* Business Reviews: Lead regular business review meetings to demonstrate value, align on objectives, and identify opportunities for program growth or expansion.


* Issue Resolution: Proactively identify and resolve client challenges while fostering transparent communication and trust.


* Strategic Growth: Identify and execute strategies for account growth and expansion, building relationships with key stakeholders at all levels of the organization.


* Team Leadership: Collaborate wit...