Sr Principal Product Support Engineer

If you are a Technical Support Engineer looking for an opportunity to grow, Emerson has an opening for you!

The Senior Principal DeltaV Product Support role at Emerson in Round Rock, TX is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting the DeltaV process control software, offering outstanding technical support to our customers across diverse industries, such as Life Sciences, Oil & Gas, Energy & Transportation, and more.

You will provide a high level of technical support to our customers, engaging with Technology teams to perform expert troubleshooting and diagnosis of our products.

You will be involved in global initiatives to influence our strategic growth within the process control industries.

You will be working for a company that believes a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and have the opportunity to participate in our various employee resource groups.

In this role, your responsibilities will be:


* Working directly with Customers and Global Support Staff to troubleshoot and diagnose software issues with the DeltaV suite of controller products.


* Providing remote diagnostics to investigate and replicate software application issues at client sites.


* Provide feedback to Technology regarding our end user requirements, based on the investigation of field issues.


* Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites primarily in Europe and North America, potentially worldwide if desired. 


* Build Knowledge Base Article content to advise the field about Product Information. 


* Become a domain expert on DeltaV controller products to influence future innovation of the suite of product offerings.


* Establish and maintain close consultative long-term relationships with key Emerson customers to assist with their DeltaV support needs.

Who you are:

You actively seek input from pertinent sources to make timely and well-informed decisions.

You remain energized and effective when faced with ambiguity and uncertainty.

You actively listen and check for understanding.

For this role, you will need:


* Bachelor’s degree in Engineering, Computer Science or other STEM related field + 6 years of technical experience in industrial automation and controls; OR Master's degree in Engineering, Computer Science or other STEM related field + 5 years of technical experience in industrial automation and controls


* Excellent communication skills, both verbal and written, in English, is required to collaborate with customers and inter departments.


* Legally authorized to work in the US without sponsorship now or in the future.

Preferred qualifications that set you apart:


* Experience working in a Process Plant environment such as a refinery or chemical plant


* Experience troubleshooting Control Loops in the field


* Exper...