Services Portfolio Manager

Your Job

As the Services Portfolio Manager you will be working in the Infrastructure and Site Reliability organization.

This is a large and diverse group of IT professionals focused on driving a disciplined IT operations program focused on efficient, reliable and cost optimized services.

We support GP IT from our manufacturing sites all the way to the cloud, focused on reliability of our operational technology footprint, and stability of our core infrastructure.

This role will lead a small team accountable to the management of our service portfolio to ensure alignment to business goals and objectives.

What You Will Do


* Lead and mentor a small team of professionals.

Focus on fostering a culture of collaboration, innovation, and professional development.


* Be an active member of Infrastructure Reliability Leadership Team and help drive maturity into all services offerings and programs across the organization.


* Ensure the portfolio delivers value by managing service Risks, forecasting demand, and optimizing service delivery.



* Maintain the service portfolio, including service definitions, lifecycle statuses, performance metrics, and execution of defined processes within the organization and overall IT.


* Analyze and forecast demand that helps prioritize workloads based on business value, strategic alignment and resource availability.


* Understand Service Risks (Cost, Policy, Standards, etc.) and drive engagement to address


* Apply operations excellence mental model to ensure optimization of services and continued value creation.

Consult with Stakeholders, customers, site leaders, and other IT capability groups to ensure alignment of services and products to desired business outcomes.

Manage financial aspects related to Services, Projects, and Programs across the org to ensure total cost of owner is appreciated in the decision-making process.

Establish key performance indicators (KPIs) to measure how well Infrastructure strategies are being executed and how they contribute to the overall goals of GP IT.

Who You Are (Basic Qualifications)


* 5+ Years experience managing Projects and programs.


* 2+ years' experience in a leadership role, leading through people and developing skills.


* Strong Analytical, Communication, and Leadership skills.


* Ability to manage multiple projects and priorities in a dynamic environment.


* Expertise in Portfolio Management systems such as Planview / ServiceNow and Work Management tools


* Proven experience in service portfolio management, ITIL framework, and/or IT service management.


* Ability to influence without authority is a key to success.


* Financial Management experience with Plan, forecasting and identifying cost optimization opportunities


* Light Travel Demand 10%

What Will Put You Ahead



* Bachelor's degree in information technology, Business Administration, or equivalent experience.


* 4+ years' experience ...