Associate Branch Manager

Job Summary

The Associate Branch Manager (ABM) is responsible for assisting the Branch Manager or Retail Market Leader in administering and directing sales and business development, marketing, and operations of a branch office.

This position manages daily activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs.

Key Responsibilities / Essential Functions


* Drive branch performance results to meet/exceed branch sales and service goals.


* Assist with developing and coaching branch employees for performance and growth.


* Ensure fast, courteous, and efficient customer service is maintained in banking office.


* Develop and promote additional business for the branch through community relations.


* Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.


* Cross-sell and refer financial institution products and services.


* Responsible for accurately maintaining all branch cash including vault and ATM(s).


* Assist the Branch Manager with interviewing, hiring, and training employees, and assists with planning, assigning, and directing their work. 


* Assists the Branch Manager with managing and appraising employee performance and addressing employee complaints to resolve problems.


* Assist the Branch Manager with coaching and provide ongoing performance feedback to employees, set realistic and measurable performance goals and ensure employees have appropriate professional development opportunities.  


* Effectively manage performance and assist employees to meet established company standards and expectations.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations and laws.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.


* Complete all mandatory annual compliance training.


* Perform other duties and special projects as assigned.

Job Requirements

Education:


* High school diploma or equivalent required. 

Required:


* 6+ years of banking experience in both new account opening and lending processes, including HELOC.


* Experience in sales and service leadership roles.


* S.A.F.E.

registration required at the time of employment or be willing to obtain it. 


* Proven track record of being skilled in sales and customer service.


* Skilled sales and service leader, and a proven developer of sales and service teams.


* Familiarity with all f...