Sales Order Administrator

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: White Plains, New York - Hybrid.

3 days in office, 2 days remote.

What's the role?

The Sales Order Administrator plays a crucial role in ensuring the efficient and timely handling of Division 1I orders for our RMS Service Group.

This position is integral in supporting our Field Service Teams to meet and exceed our customers' service requirements, which include the procurement of consumable products and spare parts.

The responsibilities include overseeing all facets of order management, quotation preparation, follow-up activities, processing of credit card transactions, and the supervision of GSA and University accounts.

The role requires ensuring precise invoicing in accordance with established Key Performance Indicators (KPIs).

Furthermore, the specialist will be responsible for providing telephone support as necessary to ensure uninterrupted service delivery.

Sound Interesting?

Here's what you'll do:

Key Metrics:


* Accurate Sales Order Processing: Ensure all sales orders are processed without errors.


* Sales Order Entry Target: Achieve an average sales order entry timeframe of 1 business day.


* 1-800 Line Service Standards: Achieve the designated performance benchmarks for the 1-800 customer service hotline.


* Professional Communication: Exhibit exemplary email, customer chats, and phone etiquette in all customer interactions.


* Invoice Accuracy Maintenance: Maintain an invoice accuracy rate of 97% or higher.


* Timely Responses: Address emails and part quotation requests within a 24 to 48-hour timeframe.

Key Responsibilities:


* Order Processing: Ensure the prompt and error-free processing of all customer orders for consumable products and spare parts.

This includes managing inquiries and follow-ups to support our back office and field teams in fulfilling work order requirements.


* Quotation Management: Generate and manage high volumes of part quotations efficiently, ensuring accuracy and timeliness.


* Warranty and Returns: Oversee warranty claims and return order management to assist field teams when necessary.


* Credit Card Transactions: Process credit card orders promptly to facilitate seamless transactions for customers.


* Customer Interaction: H...