ERP Application Administrator

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.

Job Description Summary:
SOLV Energy is looking for an ERP Application Administrator to provide technical support, promote technology awareness, adoption, and effective use while continuously improving our business technologies and processes.

Effectively support the day-to-day needs of our enterprise, employees and company leaders by improving operations through technology tools.

Job Description:



*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Position Responsibilities and Duties:



* Support the administering of enterprise application licensing.


* Responsible for administering and maintaining user access and removal requests, manage permissions based on user roles and responsibilities within assigned enterprise applications.


* Provide excellent customer service and technical support through voice, email, and ticketing system.

Support end users by troubleshooting, recreating user errors, and tracking issues in FreshService.


* Executes quality control practices and procedures for all applications and platforms.

Lead troubleshooting and root cause analysis for app crashes and / or device errors in collaboration with the development team.


* Assist with the development and maintenance of application knowledgebases, FAQ's and documentation.

Create and maintain support materials including self-help knowledge articles.


* Assist project teams and management with data extraction and report generation.


* Participate in platform improvement and development scoping exercises as a subject matter expert with an emphasis on providing voice of customer user feedback.


* Support the talent development team with the creation, administration, and delivery of job role specific application training.

Assist in the training of new jobsite teams and field technicians on use of our SOLV Energy applications.


* Coordinate with IT, internal and external Software Development teams for fixes and enhancements to SOLV Energy applications & other interconnected systems.


* Build relationships throughout the company that will assist with understanding business challenges and being aware of innovations happening on the front lines.


* Promote awareness around enterprise applications and adoption of critical tools, technologies, and best practices.

Support the development and implementation of solutions to business challenges.


* Participate in technology projects as an applications subject matter expert through research, design, development, testing, delivery and/or training of new and modified business processes, reports, and tools.


* Answer employee questions or facilitate resolutions regarding applications and processes.

Work with other t...