ServiceNow Technical Lead - 1985

Overview

Position:  ServiceNow Technical Lead
Location: Livermore, CA
Salary Range: $127,900 - $137,900 per year
Clearance: No Clearance Required

KeyLogic is seeking a ServiceNow Technical Lead to support the IT program at a major national laboratory.

The department provides IT resources and expertise to mission organizations, enterprise, and operations to identify and understand current and future IT requirements through end-to-end solutions.

Responsibilities:


* Ability to take functional requirements in the form of user stories and develop them into functional useable software on the ServiceNow platform


* Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing.


* Design and Implement modules as requested by NTESS within ServiceNow


* Provide recommendations on optimizing the Service Desk and Employee Center.


* Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes.


* Attend Implementation meetings.


* Provide guidance on the application of ServiceNow best practices.


* Provide guidance and documentation on configurability of ServiceNow.


* Review and assist with converting operational reporting into the ServiceNow module.

Qualifications:


* Bachelor's Degree and 8 years' experience in ServiceNow or related field.


* In lieu of a degree, an addition 6 years of experience is applicable for a total of 14 years' experience.

Desired experiences and skills include:


* ServiceNow Certified System Administrator (CSA)


* ServiceNow ITSM experience and/or certification


* ServiceNow PPM experience and/or certification


* ITIL v3 or ITIL v4 certification


* 3 plus years process consulting in ITSM, ITBM


* 3 plus years in business analyst experience


* Any training or adult continuing education training certificates

See Job Description