Lead Teller I, Forty Fort Branch

Basic Qualifications

Education/Training: A high school diploma or equivalent.

Skill(s): Proficient reading, writing, and grammar skills; general math skills; proven verbal communication and interpersonal skills; superior customer service skills; detail-oriented with the ability to function in a fast-paced environment; proficient with internet user-level technology.

Experience: Minimum of two (2) years experience as a Teller is required; cross trained as a Lead Teller, or one (1) year of supervisory experience is preferred.

In addition to the experience requirement, promotion from a Teller to a Lead Teller I is contingent upon the incumbents ability to effectively perform multiple tasks, duties, and jobs.

General Responsibilities

Responsible for coaching, mentoring, and leading Tellers by example to deliver an exceptional customer experience by identifying opportunities through meaningful conversations with customers, making appropriate referrals, educating customers on options for managing financial transactions by leveraging technology tools and resources, transaction handling and problem resolution, assists the Branch manager in performance management and new hire selection processes, demonstrating sound judgment within established limits; provides oversight for Teller(s) to ensure the accurate and efficient processing of a variety of customer transactions and compliance with operating policies and procedures; keeps precise records of money and negotiable instruments involved in various transactions; Responds to customer questions and concerns; coordinating work within the branch, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Teller I(s) and II(s); assisting the department with administrative tasks to support branch operations.

Essential Duties

1.

Provides oversight for Tellers to ensure the accurate and efficient processing of customer transactions and the delivery of an exceptional customer experience of which the following are illustrative:

a.

Coaches, mentors, and leads Tellers by example to identify opportunities through meaningful conversation with customers, making appropriate referrals, educating customers on options for managing financial transactions by leveraging technology, tools and resources, and effective problem resolution.

b.

Assists the Branch Manager with staff scheduling, performance management, staff development, and new hire selection.

c.

Ensures compliance with operating policies and procedures.

d.

Serves as Vault Custodian for the Branch.

e.

Provides guidance and on-the-job training to Teller I(s) and II(s).

f.

Cross trained to open new accounts or other deposit products.

g.

Assists the department with administrative tasks to support branch operations.

2.

Performs a variety of Teller duties to support the accurate and efficient processing of customer transa...