Account Manager

The Account Manager is responsible for developing long-term relationships with customers and generating new sales opportunities.

As an Account Manager, you should work to satisfy customers’ needs and requests, respond to queries in a timely manner, and aspire to deliver a positive customer experience.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

KEY RESPONSIBILITIES:


* Manage a portfolio of accounts to achieve long-term success


* Develop positive relationships with clients


* Act as the point of contact and handle customers’ individual needs


* Generate new business using existing and potential customer networks


* Resolve conflicts and provide solutions to customers in a timely manner


* Report on the status of accounts and transactions


* Set and track sales account targets, aligned with company objectives


* Monitor sales metrics (e.g.

quarterly sales results and annual forecasts)


* Suggest actions to improve sales performance and identify opportunities for growth


* All other duties assigned by the manager.

MINIMUM QUALIFICATIONS:


* BS degree in Business Administration, Marketing, or relevant field preferred.


* Proven work experience as a sales account manager or sales account executive


* Hands-on experience in sales and an ability to deliver excellent customer experience


* Knowledge of CRM software and MS Office (MS Excel in particular)


* Understanding of sales performance metrics


* Excellent communication and negotiation skills


* An ability to deliver projects and answer inquiries on time


* Strong business acumen with a problem-solving attitude

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

See job description