Senior Specialist - Communications (HR Services)

Job Purpose 

Develop and administer communication plans and processes to positively and accurately represent company's / service line’s operations, merits, products, services, and image to targeted audiences in line with business objectives, stakeholder requirements, Group guidelines and policies.

Differentiator


* Subject matter expert who applies advanced knowledge of job area typically obtained through education and work experience.


* Manage projects / processes, working independently with limited supervision.


* Problems faced are difficult and sometimes complex.


* Ability to organize and manage agendas.


* Demonstrates articulate, professional and courteous use of marketing communication strategies in all circumstances.

Key Tasks


* Coordinate communication processes and specify communication programs in the areas of media relations, internal communication, branding and public relations, in line with overall DHL Group guidelines.


* Work closely with respective Managers and Team Leaders to ensure necessary communication is executed in a timely manner.


* Plan and organize necessary engagements as a form of engagement and communication.


* Assist and coordinate with respective Management teams both internal and Global to develop communication strategies.


* Assist in preparing presentations and investment contents.


* Prioritize and coordinate to obtain maximum exposure of appropriate key media messages.


* Develop and formulate contents for regular channels, such as newsletters, e-zones, e-mail bulletins, etc.

as required.


* Support Employee Opinion Survey (manage invitations, communication and result preparation).


* Consolidate and implement all plans for modifications, improvements and new communication processes, systems, standards and policies, etc.


* Prepare Service Performance Reviews.

Ensure standardized formats across the region and accurate depiction of contents.


* Support Management with design of key stakeholder presentations.


* Create a communication strategy that is appealing to key stakeholders.


* Implement comprehensive marketing communication plans for internal and external in a precise effective manner, including, but not limited to, writing, editing, obtaining approvals, partnering with the HRS team in assisting on projects.


* Participate in management and team project implementation, when requested.


* Independently obtain necessary knowledge and skills needed to keep up with technology and changing roles.


* Coordinate the development of trainings as necessary.


* Develop formats suitable for all regions such as interesting career stories, voice of the customer stories, AI/digitalization success stories, learning nuggets for townhalls etc.

Stakeholders


* Connect with and influence other specialist departments.


* May convince others to accept new concepts, practices, and approaches.


* Build strong, trus...