ATM Deployment & Installation Team - DIT Analyst

Unleash your expertise in working on a team of analysts by leveraging research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Transaction Analyst on the ATM Deployment & Installation Team, you will be part of a team that strives to enhance the customer and employee experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects.

The ATM Monitoring Group (AMG) supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet.

You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance.

The ATM Monitoring Group (AMG) monitors Chase-owned and operated ATMs and Teller Cash Recyclers (TCRs) to ensure maximum uptime for customer transactions.

AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM and TCR fleet.

Job responsibilities


* Manage and execute ATM projects, including new installations, replacements, and temporary relocations, to support real estate initiatives.


* Coordinate with cross-functional teams to ensure timely and efficient project completion.


* Collaborate with the ATM Monitoring Group (AMG) to oversee the health and performance of more than 15,000 ATMs and Teller Cash Recyclers (TCRs).


* Monitor active technician dispatches and ensure maximum uptime for customer transactions.


* Understand and coordinate the roles of cash vendors, security vendors, ATM technicians, and other trades required for ATM installations.


* Partner with external vendors to maintain the Chase ATM and TCR fleet, serve as a liaison between various support groups, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management.


* Communicate effectively with both technology and non-technology stakeholders to facilitate resolution pathways.


* Troubleshoot and resolve technical issues using documented procedures and analytical problem-solving skills.

Required qualifications, capabilities, and skills


* Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry


* Experience supporting ATM technicians in the installation's steps in the field and software load/configuration from our remote support location


* Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.


* Must be able to work in fast pace environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues...