Retail Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.

Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes.

Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.

 

DHL Express Singapore has been ranked No.1 Best Workplaces in Singapore by the global institute Great Place to Work since 2020.
 
Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered.

You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.
 
We are looking for a Retail Manager.

The Retail business is one of the important channels for DHL to increase revenue (cash) and retail presence in Singapore.

The Retail Manager is responsible for developing and implementing our Retail & Access Strategy and to build a strong and profitable network of DHL Express Retail footprint.

Your Tasks


* Formulate strategy on selling DHL products and services to walk-in customer at DHL Express Service Centres.


* Expand resellers footprint and establish trusting and mutually beneficial relationships to tap on the resellers’ network and location to provide DHL products and services to end consumers.


* Review the monthly performance for analysis and conduct service training arrangement.


* Liaison with vendors for the purpose of developing & implementing a strong brand presence (in consultation with marketing) at all retail locations, at the same time, ensuring adherence to company policies & procedures.


* Continuously improve, refresh and revitalize products and services to meet changing customer needs.


* Work with internal and external stakeholders to drive innovation and tools to meet Retail customers demands.


* Lead marketing strategy on DHL products and services to increase new customer acquisition and repeat shipping.


* Management of DHL Resellers partnership in terms of contractual terms, billing and payable commission.


* Provide training to Retail outlet officers on cash/freight collection from walk-in customers.


* Motivate team members to achieve the sales targets that are set monthly.

Team manager of Retail Sales team which includes Retail Program Executive, Retail Outlet Officers, Retail Sales Desk Executive.


* Develop IKOs/KPIs with team members and monitor individual performance.


* Conduct monthly review sessions and yearly performance appraisal with all team members in order to monitor and app...