Enrollment/Billing Senior Representative - Remote

Cigna is currently seeking an Enrollment/Billing Senior Representative.

The Premium Service Representative is responsible for managing all billing aspects for a book of business for the Supplemental products.

This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquiries, and partner with internal and external partners to create a positive client experience.

Key responsibilities of this role include: 1) Owning the end-to-end billing relationship for multiple clients; 2) Identify opportunities for process improvements to enhance client satisfaction, the Global Service Partner Relationship, and reduce financial risk; 3) Successful implementation of new and renewing clients; 4) Complete assigned portions of moderately complex to complex audits to ensure accuracy and consistency with administrative procedures and guidelines.

RESPONSIBILITIES:



* Manage the end-to-end billing relationship at the broker, client, or TPA level for all items including but not limited to new business, renewal, life cycle changes, premium variance, audits, sales compensation, and special projects related to supplemental products


* Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk


* Conduct and lead client walkthrough calls to explain standard process and discuss any non-standards


* Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission's errors, etc.)


* Partner with offshore Global Service Partner to improve the client experience and reduce financial risk


* Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process


* Updates reporting timely and accurately


* Drives changes in client behavior to achieve Cigna's financial results

QUALIFICATION:



* High School Diploma or GED required, bachelor's degree in accounting, finance or another related field preferred


* Strong Technical and analytical skills


* Ability to effectively problem-solve issues to resolution


* Strong customer-centric focus and ability to work directly with point of contact in a client-facing role


* Ability to establish strong matrix partner relationships and follow through on expectations


* Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work


* Support or realign focus designed to meet or exceed customer expectations


* Ability to manage multiple, divergent priorities and deadlines while working independently and proactively with minimal support


* Advanced proficiency of multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)


* Strong un...