Medicare Technology Operations - Head of Production Support

Summary

The Head of Medicare Technology Operations (MTO) Support is a results-oriented leader with demonstrated ability to build, lead, and inspire large teams to achieve success.

The complexity of the Medicare industry demands exceptional leadership that is able to manage ambiguity, prioritize near real-time, maintain a high level of situational awareness, and create a culture of activated personnel that are invested in the overall growth and success of our business.

The successful candidate is able to effectively champion and manage innovative changes in processes and technology appropriate for the needs of the organization.

Strong ability to navigate and communicate to all levels of the organization an absolute must.

A solid background in software development, program and project management, performance and service management, public and private cloud, and agile are table stakes.

MTO is uniquely positioned to work directly with engineering and business operations and partner to solve tactical and strategic problems.

As such, the Head of Operations Support will have a seat at the table to define and execute a strategy that enables our business to thrive.

As such, this leader will be compelled to build a strong culture that attracts top talent for both engineering and leadership roles throughout the organization.

Our goal is not just to solve problems, but anticipate and mitigate risks before they happen, and when intervention is required, automation and self-resolution are the norm.

Roles & Responsibilities


* Lead first touch resolution, automation, and shift-left practice for production and business facing production-like environments and systems.


* Define and implement appropriate leading and lagging performance indicators that drive a culture of speed and quality across technology.


* Assess, re-engineer where necessary, and drive maturity with infrastructure and application support to ensure alignment with CMS requirements, business processes, tactical planning, and strategic vision.


* Manage department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.


* Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.


* Implement an operations management practice, where data leads the continual assessment and refinement of process and performance across our technical ecosystem and the business operations landscape.


* Drive a high level of communication standards, ensuring that all levels of the organization can synthesize and act appropriately at the right time.


* Prioritize a documentation-first approach that ensures an effective, comprehensive knowledge base exists that all stakeholders adopt and extract value from.

Qualifications


* Minimum 15 years re...