Patient Account Representative

JOB PURPOSE

The Patient Account Representative (PAR) is responsible for working hospital/physician accounts to ensure they are resolved in a timely manner.

A PAR will need to effectively perform (as applicable) charge reviews, retro-reviews, work account/claim edits in Cottage's EHR and follow-up on claim submission, remittance review for insurance collections, pursue disputed balances and resolve credit balances from both government and non-government entities.

The PAR interfaces with internal revenue cycle departments and external payer organizations including Health Information Management, Case Management, review organizations, access/registration areas, and clinical departments.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

Preferred: Some College Coursework in accounting, business administration, healthcare administration, health information management or management

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

Preferred:

TECHNICAL REQUIREMENTS

Minimum: Basic MS Word and Excel skills.

35 wpm keyboarding/typing speed.

Basic math skills.

Preferred: Advanced user of MS Word, Excel and Outlook.

YEARS OF RELATED WORK EXPERIENCE

Minimum: Successful completion of the Revenue Cycle Department Intern program, possession of Billing Certificate or 6+ months of medical office or patient access experience, working in a healthcare environment (such as doctor's office, patient registration, hospital/clinic billing or scheduling).

Preferred: 1 year in a hospital/physician/clinic environment with knowledge of all billing and/or registration systems and types of medical coverage.
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education.

Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system.

Our mission is to serve the central coast communities with excellence, integrity, and compassion.

Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first.

We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer.

Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law.

This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee.

Cottage Health is committed to upholding discrimination-free hiring practices.

We strive to cultivate an environment...