Adoptions Records Search Associate - Madison, WI (Hybrid)

Description & Requirements

Maximus is hiring an Adoption Records Search Associate! This role involves managing adoption record searches, handling inquiries, and ensuring accurate data entry.

The ideal candidate is detail-oriented, organized, and able to efficiently manage high volumes of tasks.

Strong communication skills are required.

Applicants must currently be working on the WI Benefits and Eligibility Assessment Systems project in order to be considered.

Why Maximus?
- • Competitive Compensation - Annual bonuses based on performance!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Enter appropriate data into computer programs.
- Produce and maintain data reports and alert management of inconsistencies or issues.
- Perform database queries to assist with analysis and report issues when appropriate and necessary.
- Verify data entries for accuracy and completeness.
- Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project.
- Perform audits of own work and or that of others to ensure conformance with established procedures.

- Oversee a system for handling a high volume of mail and phone inquiries from applicants, agencies, and the public.
- Review client requests for access to adoption records to determine eligibility, fees, and authority for record release.
- Prioritize tasks to ensure accurate logging of incoming records into eWiSACWIS, completing high-priority tasks first.
- Oversee adoption search activities, including creating new assignments, updating records, tracking case status, completing correspondence, and ensuring prompt case closure.
- Coordinate with section and bureau staff to track fees received and manage outstanding invoices.
- Perform notary p...