Customer Service Intern

Job Summary: We are seeking a motivated and detail-oriented individual to join our Consumer Products team as a Customer Service Intern.

This is a paid internship, and will support the Customer Service Manager in creating more efficient processes across the team, with a focus on building better training resources.

Key Responsibilities:



* Collaborate with Customer Service and cross-functional team members identify training needs and areas for improvement.


* Assist in the creation and revision of training materials, including manuals, guides, e-learning modules, and video content.


* Gather and analyze feedback from our most recent new hires to identify training gaps.


* Build on our existing Commercial Resource Hub to maintain an organized repository of training materials and ensure they are up-to-date and easily accessible.


* Support other customer service-related projects and initiatives as needed.

Qualifications:

· Currently pursuing a degree in Communications, Business, Sales, Human Resources, or a related field.



* Strong organizational and time management skills.


* Strong written and verbal communication skills.


* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


* Experience with SharePoint and Tableau preferred.


* Ability to work both independently and collaboratively in a team environment.


* Passionate about customer service and continuous improvement.