Guest Experience Supervisor

About Us:

Welcome aboard the Raleigh-Durham Airport Authority team, where our work environment resembles a well-oiled aviation crew.

As operators of the Raleigh-Durham International Airport, we connect central and eastern North Carolina to people and places that matter the most, serving 14.5 million passengers in 2023 and supporting over 85,000 local and regional jobs with a $17 billion annual economic impact.

Here, accountability and collaboration are our navigational beacons, guiding us through every task with precision and teamwork.

Picture yourself as a vital member of our crew, each role crucial to ensuring smooth operations and safe passage for all.

Like a pre-flight checklist, we take workplace safety seriously, conducting thorough pre-hire drug, background, and fingerprint checks to ensure a secure environment for every team member.

Whether you're stationed indoors, orchestrating behind the scenes, or outdoors, feeling the rush of the runway, you'll find a supportive atmosphere where your contributions make a real difference.

We are committed to delivering excellent airport services, state-of-the-art facilities, and unparalleled customer service, earning a Top Five ranking in passenger satisfaction among large North American Airports in a 2023 J.D.

Power survey.

At RDU, we believe in investing in our people with a comprehensive benefits package for full-time positions, including professional growth and development opportunities.

Join us in this high-flying adventure where accountability, collaboration, and safety are the wings that propel us toward success—watch your career soar with RDU!

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most.

Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable.

Your respect for colleagues and clients alike fosters a collaborative and positive environment.

Your dedication to excellence in every task you undertake will elevate our brand’s standards.

Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role:

Are you ready to step into the cockpit of our Guest Experience Department and lead a crew dedicated to creating seamless, world-class experience? As the Guest Experience Supervisor, you’ll take command of daily operations, ensuring every traveler enjoys a safe, welcoming, and exceptional airport experience.

Think of yourself as the lead pilot of our guest-focused culture—guiding our Guest Experience Ambassadors, interacting directly with passengers, and ensuring their needs are met with professionalism and care.

In this role, you’ll constantly refine our approach to service, fine-tuning the terminal experience to reflect the Authority’s commitment to health, safety, and hospitality.

Reporting to the Director of Guest Experience, you’ll have the c...