Customer Service Representative, Transportation

What You'll Do:


* Coordinate appointment scheduling, tracing, expediting, load processing, and provide customer service to both internal and external customers.


* Provide high-volume problem-resolution for customers, warehouses, and carriers; enter shipping/delivery appointments and stop order changes into TMS/WMS.


* Work with shippers' customer service representatives on exceptions, rush orders, and order changes; complete data entry of load appointments, changes, and follow-ups.


* Maintain updated Status Edit and Volume Reports; notify customer service representatives of any service failures; follow up and track all rescheduled appointments and late deliveries.


* Review and reconcile variances between carrier invoices and system charge calculations; process and audit carrier balances due invoices, overcharge claims, and detention orders.

What Experience You Need:


* High school diploma or general education degree (GED) or at least one year related work experience.


* Associates Degree Preferred

What Could Set You Apart:


* Ability to work in a fast-paced, deadline-oriented environment with strong problem-solving skills and attention to detail.


* Proficiency in Warehouse Management Systems and Microsoft Office (Word and Excel).


* Excellent customer service skills, including effective communication and handling difficult situations with internal and external customers.


* Flexibility, initiative, and the ability to manage multiple tasks simultaneously while maintaining professionalism and responding appropriately to feedback.

Physical Requirements:


* Requires the ability to sit for long periods of time, with frequent interruptions


* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending


* Requires manual dexterity with normal hand and finger movements for typical office work


* Talking, hearing, and seeing are important elements of completing assigned tasks


* May require travel by automobile and airplane up for business


* May require a visit to facility operations in temperatures at or below freezing


* May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds


* Requires the use of various electronic tools


* Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes


* Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Company makes reasonable accommodations in accordance with applicable law.

What We Offer:

Our associates ...