Business Process Analyst II

ABOUT THE POSITION

The Riverside County Environmental Health Department is seeking a Business Process Analyst II (BPA II) to join our Riverside team.

This role focuses on analyzing, improving, and optimizing business processes to enhance efficiency and service delivery.

The BPA II will map workflows, develop Standard Operating Procedures (SOPs), and identify process inefficiencies to implement cost-effective solutions.

Collaborating with stakeholders and RCIT, the BPA II will translate business needs into technical requirements, ensure compliance with quality standards, and establish key performance indicators (KPIs) to track progress.

The BPA II will also support change management by coordinating technology projects, training staff on updated processes, and ensuring successful adoption of new systems.

Technical responsibilities include managing website content, developing SharePoint sites, automating workflows with tools like Power Automate, and resolving technical issues in collaboration with RCIT and vendors.

Most competitive candidates will have a bachelor's degree in Business Administration, Information Systems, or a related field, and at least two years of experience in business process analysis or a related role.

Proficiency in tools like SharePoint and Power Automate is preferred.

Meet the Team!

The Riverside County Department of Environmental Health is a multifaceted department dedicated to protecting the health of people and the environment in Riverside County.

Their mission, "to enhance the quality of life in Riverside County," is accomplished through a dedicated staff of professionals including licensed and/or certified inspectors overseeing and enforcing numerous programs, from food facility inspections to hazardous waste, designed to protect both the public and the environment.

EXAMPLES OF ESSENTIAL DUTIES

• Conduct system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.

• Develop and document user requirements for new and existing systems, processes and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.

• Select and recommend software based on systems analysis, evaluation of products and vendors; create requests for proposals (RFPs) or requirement specifications.

• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide functional support, analysis and design specifications, as needed, to programming staff.

• Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems and upgrades; analyze new components to determine if previously modified processes can be eliminated and/or if new release ...