Senior Product Associate - Digital Payments

The Wires & International payments organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms.

We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.

As a Senior Product Associate in Wires & International Payments, you will help the product team strategize to create a new, seamless payment experience for customers across the wires digital & operational payment experiences.

We're looking for someone who is customer obsessed, has a strong affinity for analyzing data and leveraging it to guide a team with multiple priorities, and a desire to be on the forefront of digital payments and technology.

In this role, you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers.

A strong background in project management is critical.

Job Responsibilities:


* Help the business management function define product objectives & strategy.

Support leadership team & organize quarterly objectives.

Help the business management function create strategy around which objectives to prioritize considering business needs, competitive landscape, industry trends & customer feedback


* Help the business manager maintain a unified book of work and product roadmap that encompasses the work of 5 scrum teams.

Assist in the hosting regular meetings to create alignment across project statuses and release dates.

Help ensure timely delivery of projects across the portfolio.

Communicate roadmap updates to cross-functional partners and senior stakeholders.

Prepare meeting agendas and disperse minutes, including tracking down key take away tasks


* Report on product metrics.

Maintain a monthly view of key product metrics to report on highlights, changes, and trends across various forums.

Track the success of product objective & project success metrics to inform backlog prioritization.

Synthesize data with our customer experience teams to help tell a story that provides answers to: what does the data tell us, and what ware we planning to do about it?


* Create stakeholder communications.

Help design presentations, newsletters, videos, emails, etc.

to communicate key product enhancements, wins, and watch-out areas to stakeholders Collaborate with cross-functional partners to finalize materials and coordinate presentation speakers.

Serve as spokesperson for the Product Lead when they are unable to attend various forums

Required qualifications, capabilities & skills:


* 2-5 years of work experience in business management, strategy, and/or program management


* 2+ years of experience or equivalent expertise in project management, product management, or relevant domain area


* Background in product development life cycle, design, and data analytics


* Exceptional organizational skills - background in managing a portfolio of products or large-scale projects
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