Scheme Manager Non Residential

Scheme Manager

Northwood Hills, London

Permanent, full time (37.5 hpw), 

Pay circa £13.15 per hour, (salary £25,713 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager.  If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us…  You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home. 

Typical day as a Scheme Manager


* Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.


* Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment. 


* Ensuring communal areas are clean, safe and welcoming.  Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.


* Working with partner contractors for any repairs and maintenance works required in communal living areas.  You might also support sourcing suitable local suppliers. 


* Signposting customers to relevant services to support their welfare and make a difference to their lives.


* Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top 10 Great Places to Work in the UK!

You bring


* A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.


* Knowledge of the health and social issues that affect older people.


* Some experience in safeguarding and carrying out risk assessments.


* Able to work collaboratively with different partners.


* Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens. 


* A self-starter approach with the ability to work much of your time alone.  You’ll be organised, bring initiative and be able to make your own decisions effectively.   

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team 

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home! 

Job details


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