Supervisor, Safety, Facility & Maintenance

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Supervisor, Safety, Facility & Maintenance will lead and coordinate the activities of both Safety & Facility Monitors and Facilities and Maintenance Monitors to ensure high-quality, consistent service delivery across all operational areas.

This role emphasizes both in office and hands-on, in-field supervision, with a focus on maintaining full compliance with WMATA standards and requirements.

Location: 4100 Garden City Dr Hyattsville, MD 20785

What you’ll do:


* Assist with contractor review of fleet condition, fleet maintenance compliance, drug and alcohol policy adherence, vehicle operator training and standards and street service


* Manage daily operational tasks such as on-street observations, facility inspections, and fleet maintenance reviews, prioritizing safety, efficiency, protocol adherence, and regulatory compliance at every level


* Conduct scheduled and random site visits and inspections to assess contractor performance and compliance


* Conduct location reviews to evaluate accessibility and unsafe stops or conditions


* Respond to and investigate accidents and provide on-site coordination and assistance at the accident scene


* Will ensure that safety and comfort features are in good working order (i.e.

brakes, tire tread, signals, horn, seat belts, and air conditioning/heating, etc.)


* Observe driver behavior, driving records, handling of customers, and timeliness of transports


* Assist with customer, location or vehicle related issues


* Monitor service delivery by observing operators on route in real time


* Respond to WMATA and achieve all deliverables in a timely manner


* Observe, document and evaluate paratransit operations


* Prepare and present comprehensive reports and briefings

What you’ll need:

Experience, Education & Certifications:


* Associate’s degree required


* Bachelors’ Degree preferred (or equivalent work experience)


* A minimum of two (2) years’ experience working in a safety and streets role required


* A minimum of two (2) years’ experience working in a facilities and maintenance required


* A minimum of two (2) years of quality related experience required


* Extensive knowledge of MetroAccess protocols


* Extensive knowledge of both field monitoring and facilities and maintenance


* Extensive knowledge of MD, DC, and VA service area


* Valid/current driver’s li...