Sales Support Specialist

A DAY IN YOUR LIFE WITH US

You will:

Work with Sales Performance Leader to monitor online sales and gross margin performance, identify deviations, and activate the business via Business Leaders

Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals

Act as a member of the E-commerce team and proactively contribute to E-commerce plan/output in order to deliver to the common objectives and goals

Continuously identify opportunities and make recommendations to improve online channels effectiveness by drilling into data in order to support sales, profitability and conversion rates.

Create, maintain, distribute and communicate standard dashboards and reports to be used throughout the business, including the on-line sales tree.

Collaborate across the organization to define and develop reporting and analysis, based on KPIs, in order to optimize digital channel content and functionality.

Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact

Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals

Measure performance of output in online sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year

Be an active player in driving an open and sharing climate

Perform selling administrative tasks including activity-related administration, range management, updating sales steering tools

WHO YOU ARE

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers.

We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.

To support the Sales function in gaining insight of sales performance, with focus on online channels by defining, developing and delivering reports and analysis that enables tactical and operational business improvements and decision.

You have a:

Deep understanding of online analytics and other tools to follow the performance online

Deep knowledge of how data and insights about customer interactions can be translated into seamless solutions

Broad knowledge of ecommerce processes.

Broad knowledge of data analytics and the performance metrics for sales

Good knowledge of the multichannel reality and online customer behaviors

Good knowledge of operational plans and goals as well as follow up on KPIs

Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points

Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs

Broad knowledge of how to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales

Broad knowledge of how to identify and realize opportunities for add-ons, cross-selling and up-selling of retail products and services to fulfil customer needs

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