Director of Operations

PURPOSE AND SCOPE:

Directs, administers and controls the day to day operations and activities of dialysis facilities and programs in an assigned area ensuring compliance with established company and regulatory guidelines and procedures in order to provide high quality dialysis services and outstanding patient care to the community.  Participates in the implementation of divisional and company initiatives and strategies.  Practices cost containment strategies, maintaining profitability and growth of area while ensuring compliance with all pertinent company policies and regulatory requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Directs and oversees the dialysis business of the 6-10 assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management.  Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy


* Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.  Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.  Implements facility-specific and area quality goals and action plans in order to achieve FMS quality standards.


* Provides leadership, support and guidance to facility management including clinical and technical managers and other support.


*  Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent


* Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.


* Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development.


* Ensures a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the area.


* Responsible for aggressively addressing and acting upon adverse events and action thresholds in area of responsibility.


* Collaborates with RVP to develop clinic budgets, monitoring performance to ensure optimal, efficient and effective operations practices within regulatory and company guidelines.


* Responsible for profit and loss management of each assigned facility/program including optimal performance of facility operations to achieve or exceed budgets and key performance indicators. 


* Works closely with Managed Care departmen...