Air Import Manager

Job Title: Air Import Manager

Job location: Chicago, ill

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

 
Overall job purpose:


* Manages and drives performance of a team of Import Specialists (Agents and Supervisors)


* Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements


* Acts as subject matter expert for AFR Operations questions


* Interacts with Customer Service, Operations, Product, and Global Service Centers, if required


* Responsible for AFR Export overall P&L

Main tasks & key responsibilities:


* Organizes, splits and plans day-to-day work of Import Operations Specialists


* Ensures handling of required Import documents according to regulations and internal procedures


* Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents


* Supports Customer Service in the incident and exception management resolution


* Creates, builds and maintains excellent relationships with key suppliers both internal and external


* Continuously monitors supplier performance and develops improvement plan when required


* Identifies training needs and opportunities to develop a highly skilled functional department


* Creates, builds and maintains relationships with other internal functions (e.g.

Capacity


* Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced


* Ensures that proper implementation of customer has been conducted before Operations is starting regular business service


* Interacts with Customer Service, Operations, Product, and Global Service Centers, if required


* Acts as subject matter expert for Pharma/Perishable (Thermonet) product


* Drives Continuous Improvement in Process Flows for Air Export as well as with the Warehouse and Dispatch work streams.

Qualifications:


* Extensive knowledge of AFR Import Operations and Customer Service


* High Level Leadership Skills (communication, motivation and interpersonal skills)


* Demonstrates strong communication capabilities


* Easily capable of making well informed decisions


* BS/BA degree preferred


* 8+ years Freight Forwarding experience


* 5+ years of supervisory or management experience.


* Prior experience working in a unionized environment preferred

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

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