Senior Director - US Customer Service, Warehousing and Distribution

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

Develops Customer Service strategic plan and coordinates implementation of order-entry and logistics leadership to ensure on-time delivery and high service levels across Pet Health and Farm Animal, within the US Affiliate.  Ensures that customer service-levels and interactions are at superior levels across Direct-to-Vet Customer Service, Retail O2C, Channel Customer Service & Warehouse/Logistics/Planning services.

Leads both internal & third-party financial budgeting while coordinating the back-end functioning of all commercial activities, including SAP order to cash processes, data administration and financial compliance.  Ensures successful implementation of trade promotions and tactics through all distribution channels (direct, buy/sell, agency). 

Ensure consistent, professional customer engagement while adhering to global and local directives and diligent focus on critical internal KPI's as well as customer scorecard metrics.

Your Responsibilities


* Sets direction for all Customer Service and warehouse management and oversight. 


* Ensures customer service activities such as, order-taking and entry; product returns; invoicing; executing price increases; inventory receipt and management; allocation management, logistics and shipping, handling customer inquiries.


* Leadership of 3rd party logistic partners and approximately $20M freight budget impacting overall Affiliate COGs


* Accountable for desired business results as managed through our outsourced partners and other satellite Elanco business locations.


* Responsible for compliance with Distribution Quality Agreements, contracts, cost management, periodic audits and gap closure, and monthly inventory reconciliation across the network.


* Leads relationship management for the Elanco warehouse network.


* Provides insights for the S&OP process for the US Affiliate, including all Pet Health and Farm Animal businesses.


* Responsible for continuity of product supply.

Works closely with manufacturing supplying sites and the Elanco Supply Chain Leader...