Product Support Engineer

The Product Support Engineer role at Emerson in Knoxville, TN is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting our Condition Monitoring products and services, offering outstanding technical support to our customers across diverse industries, such as Reliability, Oil & Gas, Pharmaceutical, Power and Water, and more. 

You will provide a high level of technical support to our customers, engaging with the Technology teams to perform expert troubleshooting and diagnosis of our products.

You will be involved in global initiatives to influence our strategic growth within the industry in the areas of Predictive Maintenance and Condition Monitoring.
You will be working for a company that believes a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and have the opportunity to participate in our various employee resource groups.

With both the flexibility of hybrid work schedule and the prospect of collaborating with motivated individuals to build groundbreaking products, this is undoubtedly a unique career experience.

Make this great opportunity yours!
 

In this Role, Your Responsibilities Will Be:


* Working directly with customers and global support staff to diagnose issues to ensure success in using our Machinery Health Management products (AMS).


* Providing remote diagnostics to investigate and replicate product and software application issues at client sites.


* Providing feedback to Technology regarding our end user requirements, based on the investigation of field issues.


* Building Knowledge Base Articles and content for product information to be used in the field. 


* Facilitating testing for New Product Development (NPD).


* Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings.


* Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols.


* Demonstrating general knowledge and proficiency in Condition Monitoring of critical assets for Predictive Maintenance.


* Demonstrating Customer Loyalty principles (Moments of Truth, or other similar programs) when working with all internal and external customers to achieve Customer Satisfaction goals.


* Assisting with training for all team members, developing and delivering department training sessions for subjects, as needed. 


* Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs.


* Travel 5-10% as needed.

 

Who You Are:

You actively seek guidance from pertinent sources to make timely and well-informed decisions.

You remain energized and effective when faced with ambiguity and uncertainty.

You actively listen and check for understanding.
 
For This Role, You Will Need:


* Bachelor’s degree in E...