Learning & Quality Manager

Job overview

Responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. 

The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources.

The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos.

At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Financial returns:


* Assist in the creation of and work within the established L&D/Training department budget and control expenses.


* Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances.


* Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved


* Effective utilisation of Industrial Trainees to control PTEB

People:


* Create training programmes to foster a positive work environment for all employees.

Support and administer an annual team member satisfaction survey.


* Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.


* Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review


* Familiarize yourself with the IHG HR and Training Standards, localizing where necessary


* Ensure effective training programs are in place for the following:
+ New Employee Orientation
+ IHG Frontline
+ Customer Service Training
+ Technical job specific training (through certification of departmental standards and procedures)
+ Supervisory Skills Training
+ Management Development
+ Fire, Life and Safety Training
+ Selling Skills 
+ Employee retraining 

Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 



* Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 


* Attend departmental training session and critique performance 


* Liaise with other IHG Training Managers to share experiences and resources 


* Coaches, counsels and disciplines staff, providing constructive feedback to e...