Medicare Operating Gaps & Process Senior Advisor - Cigna Healthcare - Remote

The individual will be responsible for facilitating the resolution of operation model and process gaps are identified by the issue management team.

This individual will work across the various domains of the Medicare organization, working closely with our business partners and Issue Managers in resolving known issues.

The role is highly valued will support the issue managers by identifying and removing barriers to effective resolution.

This individual must be able to analyze processes and ask the right questions, and easily navigate the organization to be effective in aiding in issue resolution.

Key Responsibilities:


* Cross-functional collaboration:
+ Build & maintain strong relationships with key stakeholders upstream and downstream
+ Establish rapport and close collaborative relationship with the operations and technical teams
+ Facilitate open communication and collaboration to ensure alignment and support of issue management initiatives


* Stakeholder engagement & management:
+ Foster trust and rapport with stakeholders ensuring strong, collaborative relationships
+ Understand stakeholders' perspectives and motivations to help in addressing their needs effectively
+ Navigate conflicts and find mutually beneficial solutions
+ Adjust approach based on changing circumstances and stakeholder feedback


* Data analysis & reporting:
+ Work closely with Reporting and Analytics lead based on findings and use reporting data to make informed decisions regarding operating models


* Risk management:
+ Identify potential risks associated with operational gaps and work with impacted business teams to define mitigation strategies to minimize impact on the business

Required Experience / Qualifications:


* Must be a currentemployee or contractor with The Cigna Group,Evernorth Health Services, or one of theirsubsidiaries


* Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels


* Excellent analytical/troubleshooting skills


* Critical Thinking - Expert at making sense out of data and ability to connect the dots quickly


* Attention to detail


* Expert with Microsoft business application suite, including Visio, Excel, PowerPoint and Word


* Ability and desire to thrive in a proactive, fast paced environment


* Demonstrate ability to take initiative and drive process improvements

Desired Experience / Qualifications:


* BA/BS degree or higher strongly preferred in Computer Science, Business or related degree or 4 or more years of job-related experience preferred


* 3+ years of experience working in or with operations, Medicare experience a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 1...