Pharmacy Program Management Sr Analyst - Accredo- Remote

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for an Operations Sr Analyst/Primary Program Manager to join our team.

This person will be a client facing point of contact for our external partners (i.e.

Reimbursement Hubs and Pharma Manufacturers) and act as a liaison between those customers and our internal operations teams.

Here's how you'll make an impact:


* Interact with internal and external partners at all levels the majority of your workday.


* Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).


* Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations.


* Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say).


* Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns.


* Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.


* Research, gather, analyze and communicate data efficiently.

Identify and track trends, perform root-cause analysis and drive process improvement initiatives.


* Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays.


* Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.


* Perform work independently, adapt to a dynamic working environment and be an effective change agent.

What you need to do the job:


* High School Diploma or GED required.

Bachelor's degree a plus.


* 2+ yrs (Accredo) specialty pharmacy related experience preferred.


* 2+ yrs client management, program support, and collaboration with matrix partners.


* 1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner.


* Exceptional communication skills (both written and verbal)


* High attention to detail, impeccable organization, time management, advanced critical thinking and problem solving skills.


* Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables.


* Proficient computer skills including all Microsoft office applications required.

RxHome and CSP familiarity preferred.


* Professional presence while meeting virtually, both on and off camera

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps uplo...