Hospitality Services Manager - Administrative Services

Company

Federal Reserve Bank of Chicago

The Administrative Services group of the Chicago Fed has a fantastic opportunity for a Hospitality Services Manager.

In this role, you will be responsible for leading a skilled team of event producers and engagement coordinators that provide oversight and production of in-person and hybrid meetings and events.

You will have an outstanding chance to lead a team that strategizes with every area of the Bank to ensure conferences, events, and meetings hosted by each team are thoughtful, inspiring, inclusive, and engaging.

The level of work is considered advanced, and staff work under minimal supervision.

This position has direct reports.

Your Responsibilities


* With vision, clarity, and purpose lead a skilled team of event producers and engagement coordinators.

Set expectations, oversee, and evaluate performance, coach, and mentor the team.


* Responsible for overseeing the team’s budget, asset inventories, communications, and strategic planning.


* Establish and implement the framework for achieving successful engagement opportunities and the highest possible quality service.

Works on collaborating with the team to identify and implement new or improved processes.


* Oversee the Meetings and Event Solutions team to ensure team members work effectively with senior stakeholders from diverse business lines to ensure meeting and event planning and production are successful.

Collaborates with stakeholders to determine priorities, challenges, and process improvement opportunities in this space.


* Collaborates with the Bank’s exclusive food service provider to ensure high levels of execution and creativity for catering operations.


* Ensures team members understand business priorities and adherence to internal policies.


* Helps the team meet service level requirements in a cost-effective manner.

Provides support for any escalations.


* Supports creation and delivery of tracking and measurement tools to regularly report on success metrics of the team.

Analyzes data to optimize team functionality and make workflow adjustments as needed.


* Oversees the Bank’s conference and event space, including development and execution of long-term strategy to meet ongoing service and hospitality needs in both Chicago and Detroit.

Your Background


* Bachelor’s degree or equivalent work experience.

CMP Preferred.


* 7+ years of progressive experience of hospitality management, project management, and typically five or more years leading teams.


* Comprehensive understanding of meeting and event industry concepts and theories.


* Proven ability to develop and manage program materials including use of PowerPoint, project management software, and Excel.


* Excellent written, verbal, and presentation skills.


* Strong interpersonal, relationship building, and conflict resolution skills.


* Ability to implement and execute multiple projects on time and withi...