Patient Intake Coordinator (Remote)

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*THIS POSITION IS 100% REMOTE OPPORTUNITY (NO TRAVEL REQUIRED)

PURPOSE AND SCOPE:

The Patient Intake Coordinator requires excellent sales and customer service skills.

This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC).

Work in a fast-paced environment managing an average case load of 75 – 100 patients.

Coordinating with a variety of referral sources (hospital discharge planners, FKC clinics, non-Fresenius clinics), the Patient Intake Coordinator is responsible for securing a schedule and ensuring that all patients receive financial and medical clearances in order to receive lifesaving dialysis from FKC.

Must be able to multi-task and manage cases in Salesforce CRM while receiving and making multiple phone calls to place patients.  This is a “customer facing” role that is detail oriented.

All patient referrals must be done timely and in compliance with company standard operating procedures along with all local, state and federal regulatory requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Responsible for placing patients through excellent sales and customer service skills.

Perform case management while serving as the primary liaison with referral sources, clinics and discharge planners.

Obtains chair times, financial clearance and medical clearance in a timely manner to ensure an expedited admissions process.


* Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs.

Must have excellent phone skills and be able to multi-task.  


* Coordinates the admissions process from the initial request for admission to patient placement in preferred clinic.


* Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements.

May require navigation with various levels of clinic and management staff. 


* Must be resilient and able to overcome objections and pushback.  


* Obtains the necessary information to place a patient.

This includes demographic, financial and clinical information through contact and/or interview with the referral provider, patient or patient representative to complete the admissions process.


* During transient or busy periods will assist other teams in the processing of referrals/calls.  Must be able to work overtime when required.


* Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission.


* Utilizes appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls.

Familiarity with Salesforce, EMR systems a plus.


* Maintains and updates Salesforce with current data, pertinent information, and status of the admis...