Inside Services Representative

Job Description:

Location: Indianapolis, IN

This is work from home position, but you must live in Indianapolis to be considered.

Compensation: $16 per hour

Shifts:

8am EST start

Shifts can often go longer than 8 hours.

Expect overtime and overtime pay depending on seasonal volume.

Position Summary

Process ticket reschedules based on positive response from customer.

Status locates, by utility customer, across various regional markets

Responsibilities


* Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system


* Inside Services Representatives will call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field


* Status utility locates for assigned utility customers within the USIC Ticket Pro system

Requirements


* Ability to utilize computers and other office equipment


* Must be proficient in Microsoft Office; Excel and Outlook which are used daily


* Excellent customer service skills


* Must be detail oriented and able to multi-task


* Excellent oral and written communication skills


* Excellent organizational skills


* Ability to work in a multi-line phone system environment

We are an Equal Opportunity Employer.

Veterans are encouraged to apply.