Manager of Career Services

*Must have experience working in Boston



*Monday-Friday day shifts



*Remote and hybrid unavailable

ESSENTIAL DUTIES AND RESPONSIBILITIES:



* Oversees the day-to-day activities, projects, and goals of Goodwill’s Career Center career services team.


* Develops, implements, and evaluates career development programs that meet the needs of job seekers, including workshops, training sessions, and networking events.


* Oversees the delivery of career navigation services, outreach, job placement and follow up supports.


* Builds and maintains relationships with local community organizations, educational and training institutions for the purposes of keeping programs current and vital as well as networking to ensure maximum opportunities.


* Develops and manages partnerships to provide job seekers with additional resources and support services.


* Represents the Career Center at community events, conferences, and meetings.


* Utilizes labor market data to identify growing industries, emerging trends in the job market and opportunities for individual job seekers.

Recommends adaptations to programs accordingly.


* Drives innovation in service delivery by implementing new tools, resources, and technologies.


* Develops and maintain a welcoming and supportive environment for all job seekers.


* Maintains records to track job seeker progress and success stories.


* Monitors program outcomes and make data-driven adjustments to improve effectiveness.


* Ensures all programs are in line with the organization's mission and funding requirements.



* Participates in Management and Quality Improvement team meetings.


* Monitors achievement of performance goals on an on-going basis and reports to management the progress of performance goals.


* Develops and maintains procedures and documentation for Career Services staff.


* Maintains practical and up-to-date career services knowledge and best practices.


* Establishes and maintains verifiable data including: enrollment, attendance, services, placement, and retention in order to evaluate the team’s effectiveness and to ensure operational and contract requirements are met.


* Ensures the proper coordination of referrals to services and training opportunities.


* Monitors a minimum of 10% of customer case files, on a monthly basis, for required documentation, accuracy of paperwork and provision of timely and appropriate services.

The following responsibilities below are representative of the essential duties and expectations of all Goodwill Managers:



* Provides direction and performs activities related to improving department and employee performance to meet goals and objectives.


* Plans and organizes daily activities related to career services.


* Ensures compliance with all government policies, procedures, and regulations.


* Measures productivity by analyzing performance data, financial data and activity reports.
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