Domestic Operations Agent

Job Title:  Domestic Operations Specialist
Job Location: Dallas, TX

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/Air /ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an experienced DOMESTIC OPERATIONS SPECIALIST to direct and coordinate the domestic land/air movement of freight, This Manager will ensure constant optimization to deliver maximum productivity; ensures compliance with group business strategy and local business environment; adhere to regulations and internal procedures; and manage the ongoing interface with Customer Service, Product, and Global Service Centers.

This position can be based in any major metropolitan area in the US.

Key Responsibilities:



* Handle incoming customer calls with the intent of providing customer satisfaction, retention, and growth


* Perform and direct overall order and service-related activities for assigned Key Accounts


* Ensure timely and accurate information is provided to customers in a professional manner


* Respond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers


* Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretion


* Provide advanced customer support


* Act as a liaison with various departments to ensure complaints are resolved to the customer's satisfaction


* Recommends operational improvements


* Support First Choice, ISO and Process Improvement Company initiatives


* Ensure adherence to all Company Best Practice processes and principles


* Review and escalate Profit and Loss issues to improve operational performance to include cost controls, vendor management, account profitability, carrier selection and other profit enhancing opportunities


* Achieve established company and individual Key Performance Indicators


* Other similar responsibilities as needed/assigned

Skills / Requirements:



* 5+ years Freight Forwarding experience


* Competent with Logistic Management or similar programs


* Functionally competent with MS Office


* Strong, applicable problem solving /analytical skills


* Demonstrated Organizational Skills


* High Level Leadership Skills (communication, motivation and interpersonal skills)


* Demonstrates strong communication capabilities


* Easily capable of making well informed decisions


* BS/BA degree, desired


* Basic knowledge of Cargo Wise system is preferred

Benefits: (All non-union employees)


* Total Compensation Package: We offer a competitive base s...