Site Reliability Analyst II

Company

Federal Reserve Bank of St.

Louis

Overview

Working closely with a dedicated team comprised of operational support, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for federal program agencies.

Interacts with Site Reliability Engineers (SREs) to provide application technical support for off-the-shelf Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.

Consult with developers on issues related to software development and work with architects to define server configuration settings; lead the migration of code through staging environments to production and provide assistance to software quality assurance technicians during system acceptance testing.

(Hybrid or Fully remote)

Responsibilities



* Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.


* Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control. 


* Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).


* Manage request, incident, change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.).


* Ensure application maintains operational processes to support security, audit and business continuity compliance.


* Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues.


* Participate in on-call rotation (24x7) shared amongst all team members.

Qualifications



* AWS certification or commensurate work experience


* B.A., B.S.

or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study 


* At least 5 years' experience required required


* Understand and can trace transaction, batch, and file processing flows.


* In-depth knowledge and ability to execute and write ad-hoc database scripts


* Strong technical skills with the ability to coordinate, manage, and ensure the success of deployments


* Ability to analyze technical issues and communicate with technical and non-technical audiences


* Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions


* Excellent problem solving, organizational, and analytical skills


* Experience with tools such as Jira, Everbridge, Apptio, CloudWatch, DBHawk, etc.


* 5% Travel


* US Citizen

Total Rewards

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