Services & Solutions Manager

Services & Solutions Manager

The Services & Solutions Manager is responsible for overseeing the Services & Solutions businesses including; Engineered Solutions, Rockwell Services, Project Management, Network Physical and Logical Infrastructure Projects, and any other billable related service opportunities or value-added solutions (ie: Machine Safety, Arc Flash, Install Base Evaluations).

Key Responsibilities include:



* Manages the growth and profitability of each of the Services & Solutions businesses through sales engagement and a disciplined sales process.


* Manages assigned resources to develop and maintain knowledge, skills, abilities, and behaviors to deliver customer satisfaction through services offered.


* Authors and manages the annual department(s) business plan.  This business plan will be authored in concert with the Sales & Engineering Management and all others who are stakeholders and integrated in the Branch Business Plan.


* Assists in generating and managing the annual Branch Business Plan.  This plan includes:



*
+ -Sales and margin goals                                   - Account strategies
+ -Project forecasts                                               - Sales and forecasting tracking plan
+ -Tactical & Strategic growth plan                  - Technical support strategy
+ -Marketing information                                     - Operational support strategy
+ -Engineering standards                                     - Quality Assurance
+ -Defines the Disciplined Sales Process for Services & Solutions



* Coordinates activities of all relevant team members and supplier resources required to deliver customer projects on budget and on schedule for Services & Solutions.


* Provides management with project financial status, and risk analysis reporting for the business.


* Assists account managers and engineers with the identification, design, proposal generation, costing, and engineering of solutions.


* Develops strategic relationships with key customers.


* Promotes the development and proof of concept of proto-type designs.


* Develops relationships with key technology suppliers, as well as, delivery and build partners.


* Interviews, selects and trains new employees; coaches and counsels employees; conducts annual performance evaluations; maintains attendance records; reports time worked/time off for payroll processing.


* Contributes to the development, implementation, and continuous improvement of quality standards and practices.

 

Desired Knowledge, Skills, & Abilities include:


* Bachelor’s degree required.

Experience (8+ years) will be considered in lieu of Bachelor’s degree.


* 5+ years of experience in sales/pro...