SOC Analyst Mid Shift Lead - 1949

Overview

Position: SOC Mid Shift Lead
Location: Albuquerque, NM
Salary Range: $24.00 - $28.00 per hour
Clearance: Clearable to Q

The Systems Operation Center (SOC) at a major National Laboratory provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects.

It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds.

The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed. 

 Responsibilities:


* Mid Shift Lead (10:30 p.m.-7:00 a.m.) 



* Develop and maintain team schedules, adjusting for holidays, absences, and workload fluctuations. 



* Represent the SOC during Major IT outages; responsible for communicating during meetings and responding to emails regarding the incidents.  



* Serve as the go-to person for team-related issues, troubleshooting and resolving concerns promptly. 



* Monitor team performance, provide guidance, and hold team members accountable to daily goals 



* Communicate updates, instructions, and performance feedback clearly to the team. 



* Ensure adherence to company policies and procedures, addressing any infractions with management as needed. 



* Collaborate with management to address staffing needs, operational improvements, and resource planning. 



* Support team members in meeting deadlines and provide assistance as necessary to ensure smooth shift operations. 



* Coordinate new hire training  
+ Core TEDS trainings, timesheet expectations for ETS and corporate employer, monitoring tools, phone set up, etc.  



* Maintain email distribution lists. 



* Maintain a clean and organized SOC to ensure a safe, efficient, and professional work environment. 



* Perform other duties as assigned.  

Ability to perform duties of a SOC I & II Analyst. 


* Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. 



* Maintain effective and efficient adherence to the Event Management Process. 



* Review system and application logs and verify completion of scheduled jobs, including system backups. 



* Analyze network and server resource consumption and control user access. 



* Answer incoming problem calls from customers and internal sites and resolve associated tickets. 



* Write incident reports and document events. 



* Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues. 



* Observe and control the status and performance of system components, servers, and network facilities. 



* Complete hourly ...