Infrastructure Analyst

Your Job

Koch Engineered Solutions (KES) is looking for a versatile Infrastructure Analyst in Tulsa, OK, to be part of a dynamic team supporting IT Infrastructure devices, network, server, end-user computing, and global technology initiatives.

As an Infrastructure Analyst, you will play a critical role in implementing and supporting our IT infrastructure services across multiple locations and businesses.

Your main responsibilities will include troubleshooting systems, maintaining strong relationships with supported locations, and delivering reliable technology through virtual, physical and cloud infrastructure projects.

You will also be involved in ticket management, infrastructure documentation, and participating in global IT support teams.

Our Team

As an Infrastructure Analyst on the KES Information Technology team, you will need to thrive in a fast-paced and innovative environment.

Our team functions as a startup entity partnering within our enterprise to develop innovative solutions and prove their value through experimentation and scalable deployment in our business.

Collaboration, creativity, and focus on attaining positive business results will be necessary skills.

Like an employee of a startup, you will need to be resourceful and capable of partnering with market solution providers that can accelerate progress of our business objectives.

What You Will Do



* Implementation and support of a variety of critical IT infrastructure services across multiple locations and businesses, enabling use of transformative technology


* Continually evaluate and transform support processes to maximize efficiency and ensure a positive customer experience


* Utilize the critical thinking and develop business case to reinvent and implement creative solutions in the IT infrastructure space


* Ticket Management - Taking required action for tickets and incidents raised.

You will need to identify, prioritize, and see issue through to resolution


* Support & maintenance of servers, computers, printers and network equipment


* Partner with key people in the businesses and IT organization to deliver improved business results


* Work in a variety of environments, including indoor/outdoor industrial manufacturing spaces, server rooms, and office spaces


* Participate in global IT support teams for operational support, team meetings and project deployments

Who You Are (Basic Qualifications)



* Working knowledge of Microsoft operating systems, Active Directory, DNS, DHCP, TCP/IP, server patching, VMWare, group policy, network security


* Experience with ITSM systems and ticket handling (ServiceNow preferred)


* Experience maintaining and troubleshooting physical and virtual servers


* Experience troubleshooting complex IT problems across multiple platforms and technologies


* Ability to travel an average of 10% of the time


* This role is not eligible for visa sponsorship

What Will Put You Ahead



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