Internal Communications and Associate Engagement Manager

Job Summary:

The Internal Communications and Associate Engagement Manager will drive initiatives within the company to create an informed and aligned experience for Inogen employees.

This position will drive clarity and awareness for messaging, associate development programs, and key business initiatives across the company to help create a culture of transparency and information sharing where all associates feel informed, empowered, and excited about Inogen.

The role will also focus on strengthening Associate Engagement and implement strategies to support retention and engagement, driving business objectives, awareness of compliance through various communication channels, and contributing to technical efforts such as training, internal marketing, and DEI (Diversity, Equity, and Inclusion) efforts.

Responsibilities (Specific tasks, duties, essential functions of the job):



* Create, implement, and measure the success of a comprehensive internal communications strategy and employer branding strategy in collaboration with CHRO and leadership.


* Support team member engagement through communications efforts to ensure an understanding of Inogen’s culture, vision, strategic goals, and overall business objectives.


* Enhance Associate Engagement by designing and implementing communication campaigns that inform and engage associates on key initiatives, policies, and processes.


* Develop and execute campaigns focused on training marketing and ensure associates are aware of learning resources and development opportunities across the organization.


* Contribute to technical communication projects by working on materials such as facilitator guides and campaigns for compliance-related efforts and DEI initiatives.


* Work cross-functionally to develop employer branding content that is inspiring, informative, and engaging for social media, the company intranet, award applications, and internal presentations.


* Develop a team member segmentation model and implement it to ensure messaging can be targeted to relevant individuals and business units.

Work actively with IT to manage distribution lists.


* Develop and nurture communications channels throughout the company to ensure that messaging reaches targeted segments of staff and is mobile-enabled where appropriate.


* Create and manage active feedback forums/mediums and respond to feedback in a manner that creates a climate of psychological safety.


* Maintain and apply knowledge of the latest communication technologies and tools to enhance team member engagement and reach Inogen's geographically dispersed workforce.


* Support change management communications planning and make recommendations for team member segment communications.


* Draft communications for leaders, departments, and enterprise distribution that reflect strategic and situational narratives, reinforcing identified themes with ethos, pathos, and logos.


* Establish standards and tem...