Assistant Program Director

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

The Assistant Program Director is responsible for ensuring the successful performance and maintenance of client relations for the assigned contract.

Essential Job Functions:


* Provide leadership and management of direct and non-direct reports


* Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner


* Maintain a strong working relationship with key client personnel


* Partner with the Client on public representation of the NEMT program
+ Jointly attend public meetings, stakeholder workgroups and other meetings at the Client’s request


* Drive accountability on process improvement needed to reduce complaints, maximize operational efficiencies and reduce exposure to contract financial penalties.


* Work with the Call Center to ensure Customer Care Representatives are setting the most appropriate and lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible


* Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered


* Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals


* Track results of audits per established guidelines


* Ensure all activities are being performed accurately and consistently to meet ongoing contractual and institutional compliance


* Provide development and career guidance to local staff


* Work across all departments to ensure the cost of transportation service delivery is within the budget


* Analyze complaint trends and identify root cause


* Assume the duties of Program Director in their absence


* Other duties as assigned

Location: This position is a hybrid role of in-office at our Warwick, RI location and work from home.

Experience, Education & Certifications:

Required:


* High school Diploma or G.E.D


* Bachelor’s Degree in Business Administration or equivalent experience in a related field


* Minimum of 8- 10 years’ experience in Operational Management


* Experience establishing and managing all aspects of performance management


* Experience managing complex contracts with SLA’s and government compliance


* Experience managing a large team of both direct and indirect reports


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