Field Implementation Specialist - Remote

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When dealing with healthcare on a global scale, diversity is an essential ingredient to success.

We believe that inclusion is key to understanding people’s varied healthcare needs.

Together, we embrace individuality and share a passion for exceptional care.

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The Position

A healthier future.

It’s what drives us to innovate.

To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Opportunity:

The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/instruments, such as cobas Pro and cobas 8000, at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support.

While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week.

Company car is provided.

Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.



* Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation


* Validates installations


* Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience


* Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation


* Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels


* Identifies opportunities for new system consumables for clients (i.e.

reagents, primary antibodies, bio-markers, software)

Who You Are:


* Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences AND


* 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment


* Able and willing to travel 95%, including overnight travel M-F


* ​Reside within 50 miles of a major US metropolitan airport

Preferred Qualifications:


* ASCP certification, MLS or MLT degree


* Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for Roche chemistry and IT solutions


* Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction,...