Systems Technician

Company

Federal Reserve Bank of Boston

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation The bank contributes to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.

The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.

Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.

This job is essential to Bank operations and will be an onsite role.

Job Summary:

The System Technician is responsible for the maintenance, support, and security of Law Enforcement Unit’s security technology and communications systems.

The level of work knowledge required is considered basic with an understanding there will be on the job training, as well as industry training provided.  This position will require supervision and oversight.

The Systems Technician position in the LEU Technical Services Unit (TSU) is part of a small team providing routine 24/7 support for the department’s critical security systems and applications.

This position is not expected to have a mastery of physical security/video surveillance systems, but the expectation is the technician will acquire and demonstrate a working knowledge of physical security/video surveillance systems and technical skills in areas such as network infrastructure, hardware, and software environments, overtime and through training, resulting in effective troubleshooting techniques and business analytical skills in all of these areas.

Principal Accountabilities:


* Assists with the administration and support physical security systems including but not limited to alarm, access control, and video surveillance systems.


* Troubleshoot and mitigate problems and errors within service level targets.


* Conduct root cause analysis of system/application incidents and takes corrective action as appropriate to prevent future occurrence.


* Maintain a close relationship with internal and external service providers which support LEU systems to ensure effective and timely resolution to issues.


* Support daily production activities and upgrades to applications or environment.


* Physically install, modify, and remove LEU security, surveillance, or communications devices.


* Perform programming, monitoring, and resolving problems on LEU System devices at the direction of the Captain of Administration & Technology Section (ATS) and the Command Center (CC) Lieutenant. 


* Works as part of a team to provide 24/7 LEU Systems support on rotation schedule.


* Works with the Captain...